Triage and Transportation Team Member

Shelter House is currently seeking temporary full and part time Triage & Transportation Team Members. This position reports directly to the Program Manager. The Triage & Transportation Team members will work in teams of two and be responsible for screening, referring and transporting homeless individuals to safe shelter accommodations during the COVID-19 pandemic.  

The wage for this position is $18.01 per hour plus 7% in lieu of vacation and benefits & 1% in lieu of PEL. There will also be additional hazard pay for this position.


  • Post-secondary diploma in a relevant field of study that may include Social Service Worker, Nursing, Paramedics, Police Foundations, Aboriginal Advocacy, or any social services or human services sector education.
  • Hold a valid Ontario driver’s license, clean driving record and insurability.
  • Demonstrated understanding of the complex nature of the population Shelter House serves and organization’s guiding philosophies of client-centered care, low barrier access and harm reduction.
  • Demonstrated conflict resolution and non-violent crisis intervention skills
  • Moderate writing skills for completion of reports, case notes, and other professional documentation, as needed.
  • Demonstrated ability to use sound judgement, perform job duties with minimal supervision and problem solve.

Application Deadline: May 6, 2020

You can express your interest in this position by submitting your resume and cover letter to Marsha Ledger via email at We sincerely appreciate all applicants, however, only those chosen for an interview will be contacted.

Shelter House is an equal opportunity employer and invites applications from all qualified individuals including women, members of visible minorities, Indigenous persons and persons with disabilities. To request accommodations due to a disability throughout the recruitment and selection process call human resources at 807-629-2741.

Casual Support Worker

Job Title: Support Worker
Start Date and End Date to be determined
External Posting

Job Description: See attached Job Description

The Reporting Line and
Supervisory Structure: Reports directly to the Operations Supervisor

The Location of the Position: Shelter House Thunder Bay
420 George St.
Thunder Bay, ON P7E 5Y8

Hours of Work: Casual / On call

Wage: $16.95 per hour as per Collective Agreement + 8% in lieu of Vacation, Benefits & Personal Emergency Leave.

Shelter House is always on the lookout for compassionate individuals with 24 hour availability to join our casual support team. Front-line community support workers at Shelter House assist a complex population with shelter and access to resources. Shelter House is a low barrier facility that operates under a harm reduction philosophy. We are a last resort for many of the population we serve. As a casual member of our support team you can expect to:

  • Be called to work for any one of three shifts with the expectation that you are generally available: Day (7:30am – 3:30pm); Evening (3:30pm – 11:30pm); and Midnights (11:30pm – 7:30am)
  • Interact with the vulnerable population that may a have complex concurrent disorders.
  • Participate in occasional cleaning of dorms, bathrooms and laundry.
  • Perform kitchen related duties such as food prep and clean up.
  • Use verbal de-escalation skills to help maintain a safe environment.
  • See the impact your actions have on our community.

Successful candidates will have strong interpersonal, communication, team, and conflict resolution skills. The candidate will demonstrate knowledge of Shelter House, the services we provide, the population we serve and the ability to work with compassion while asserting clear boundaries. Availability for all three shifts is required.

As a casual member of our support team you will receive training, support and guidance from co-workers who have experienced the joy of helping others first hand.

Qualifications include an education is the Social Services, Human Service Sector, Police Foundations, Aboriginal Advocacy etc. with work experience in the social work field, outreach and/or crisis response. Lived experience is a valued asset.

Shelter House is an equal opportunity employer and invites applications from all qualified individuals including women, members of visible minorities, Aboriginal persons and persons with disabilities. Reasonable accommodation may be requested for any step in the hiring process.

Please submit your cover letter and resume to the Human Resources Coordinator either directly or through email ( Please also quote the rotation you are intereseted in the subject line and Cover Letter.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

See full job description here: job-description-support-sh