Current Opportunities

Casual Community Support Worker (Isolation Shelter)

Hours of Work: Evenings (3:30pm – 11:30pm)

Midnights (11:30pm – 7:30am)

Wage: $20.00/hour + 8% in lieu of Vacation, Benefits & Personal Emergency Leave.

REPORTING: IS RESPONSIBLE TO AND REPORTS DIRECTLY TO THE PROJECT MANAGER

FUNCTION: TO PROVIDE DIRECT SUPPORT TO THE CLIENTELE OF THE ISOLATION SHELTER OPERATED BY SHELTER HOUSE

A. CLIENT SUPPORT SERVICES
1. Receive and admit clients according to designated intake procedures, including COVID-19 assessments and monitoring.
2. Maintain an effective communication tool and record of client activities to ensure effective service delivery by documenting information/observations/impressions which may affect a client’s case plan.
3. Assess and assist with client personal needs e.g., hygiene, nutrition, medical, and/or emotional.
4. Support a harm reduction model in the community.
5. Communicate effectively with clients including active listening and problem-solving around barriers and /or recommendation to appropriate community resources to address client needs.
6. Monitor client activities and provide effective intervention in crisis situations.
7. Work cooperatively and effectively with other staff & clients.

B. BUILDING MAINTENANCE
1. Clean all areas as assigned on a regular basis.
2. Assist with inventory control as delegated by Project Manager.
3. Report any necessary maintenance to the Project Manager.
4. Perform other duties as assigned by the Project Manager.

C. HEALTH & SAFETY RESPONSIBILITIES
1. Report all health and safety concerns to the Project Manager or a representative of the Joint Occupational Health & Safety Committee.
2. Take every reasonable precaution to ensure the safety and well-being of clients.
3. Work in a healthy and safe manner.

D. QUALIFICATIONS
1. A diploma, degree or certificate in a related field such as Addictions Counselling, Personal Support Worker, Social Work, Police Foundations, Aboriginal Canadian Relations, and Aboriginal Community Advocacy or equivalent combination of education and/or experience is preferred.
2. Strong communication skills specifically in conflict resolution and nonviolent crisis intervention.
3. Previous experience working in a shelter environment is preferred.
4. Previous experience with life skills such as cooking and cleaning is desirable.
5. Knowledge of harm reduction, community service agencies and the homeless population are assets.
6. Demonstrated ability to use sound judgement, perform job duties with minimal supervision and problem solve.
7. Demonstrated ability to establish and maintain effective working relationships with residents, staff, community agencies and the public.

Community Support Worker

The Reporting Line and Supervisory Structure: Reports directly to the Operations Supervisor

The Location of the Position: Shelter House Thunder Bay
420 George St.
Thunder Bay, ON P7E 5Y8

Hours of Work: Casual / On-call 

Wage: $17.12 per hour as per Collective Agreement + 8% in lieu of Vacation, Benefits & Personal Emergency Leave.

Shelter House is always on the lookout for compassionate individuals with 24-hour availability to join our casual support team. Front-line community support workers at Shelter House assist a complex population with shelter and access to resources. Shelter House is a low barrier facility that operates under a harm reduction philosophy. We are the last resort for many of the population we serve. As a casual member of our support team you can expect to:

  • Be called to work for anyone of three shifts with the expectation that you are generally available: Day (7:30am – 3:30pm); Evening (3:30pm – 11:30pm); and Midnights (11:30pm – 7:30am)
  • Interact with the vulnerable population that may have complex concurrent disorders.
  • Participate in occasional cleaning of dorms, bathrooms, and laundry.
  • Perform kitchen related duties such as food prep and clean up.
  • Use verbal de-escalation skills to help maintain a safe environment.
  • See the impact your actions have on our community.

Successful candidates will have strong interpersonal, communication, team, and conflict resolution skills. The candidate will demonstrate knowledge of Shelter House, the services we provide, the population we serve, and the ability to work with compassion while asserting clear boundaries. Availability for all three shifts is required.

As a casual member of our support team, you will receive training, support, and guidance from co-workers who have experienced the joy of helping others first hand.

Qualifications include an education in the Social Services, Human Service Sector, Police Foundations, Aboriginal Advocacy, etc. with work experience in the social work field, outreach, and/or crisis response. Lived experience is a valued asset.

See full job description here: job-description-support-sh


Shelter House is an equal opportunity employer and invites applications from all qualified individuals including women, members of visible minorities, Aboriginal persons, and persons with disabilities. Reasonable accommodation may be requested for any step in the hiring process.

Either complete our online application form or submit your cover letter and resume to the Human Resources Assistant outlining the position you are applying for either directly or through email (eric.robertshaw@shelterhouse.on.ca).

Please also quote the rotation you are interested in, in the subject line and Cover Letter for the position.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.