COVID-19 - Update

Safety for our clients, our staff, our volunteers, and our community is our number one priority. We have updated our services in the following way:

  • Our meal service is take-out only until further notice.
  • We have temporarily suspended our volunteer program.
  • We are not accepting any in-person donations at this time.

In order to support our community, we’re serving approximately 800 individuals a day through our feeding program, our emergency shelter, and our 24-hour walk-up window. We’re doing everything we can to ensure no one goes hungry and has a safe place to stay.

We have been adhering to recommendations provided by the Thunder Bay District Health Unit to ensure the safety of our clients, staff, volunteers, and community members. These recommendations have unfortunately come at a significant cost to us (cleaning supplies, PPE, take-out containers, food, etc.). We always like to embrace chaos, and we’re doing everything that we can to support our community at this time.

At this time, we are asking that monetary donations please be made online.


We are still operating 24/7, and we are so thankful for our wonderful staff as they are working harder than ever to support our most vulnerable population. Any new developments will be announced on our social media and updated on our website. 

If you have any questions at this time, please contact Kimberley at 474-4357 or by email at kimberley.kennedy@shelterhouse.on.ca.

For community resources during this time, please visit the Roots To Harvest website. They have done a wonderful job at compiling what’s available for the community. Click here to go to their website. 



We are not accepting any in-person donations at this time due to the recent Stay At Home order.


We have temporarily suspended the volunteer program due to the Stay at Home order.

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