COVID-19 - Update

Safety for our clients, our staff, our volunteers, and our community is our number one priority. We have updated our services in the following way:

  • Our meal service is take-out only until further notice.
  • We have temporarily suspended our SOS Program.
  • We have made changes to our volunteer program.
  • We have made changes to our in-person donation process.

In order to support our community, we’re serving approximately 800 individuals a day through our feeding program, our emergency shelter, and our 24-hour walk-up window. We’re doing everything we can to ensure no one goes hungry and has a safe place to stay.

We have been adhering to recommendations provided by the Thunder Bay District Health Unit to ensure the safety of our clients, staff, volunteers, and community members. These recommendations have unfortunately come at a significant cost to us (cleaning supplies, PPE, take-out containers, food, etc.). We always like to embrace chaos, and we’re doing everything that we can to support our community at this time.

At this time, we are asking that monetary donations please be made online, to limit the traffic in and out of our building, please see below for in-kind donations.


We are still operating 24/7, and we are so thankful for our wonderful staff as they are working harder than ever to support our most vulnerable population. Any new developments will be announced on our social media and updated on our website. 

If you have any questions at this time, please contact Kimberley at 474-4357 or by email at kimberley.kennedy@shelterhouse.on.ca.

For community resources during this time, please visit the Roots To Harvest website. They have done a wonderful job at compiling what’s available for the community. Click here to go to their website. 



We have resumed accepting in-person donations again, we are not accepting the following for donations due to safety or storage purposes:

  • Clothing,
  • Household items other than towels, blankets, and sheets,
  • Empty food containers (yogurt, sour cream, etc).

Donations can be dropped off 7days a week, anytime before 12:30pm and anytime after 3:30pm.

  • Please note that we do not accept donations of clothing, as we do not have the storage facilities to keep them. We have partnerships with other organizations (we ask that you please direct your donations to them), including Community Clothing Assistance, located on May Street.


Due to the ongoing COVID-19 pandemic, the following measures are being taken to ensure the safety of our staff, clients, and volunteers:

1. A maximum of 10 volunteers for each meal service (lunch and dinner) will be allowed in the kitchen at one time to minimize contact and keep traffic low within the building. We welcome any groups that still want to provide help, however, we ask that larger groups contact Eric, our Volunteer Coordinator, to see if there is the potential to split their members up into two separate dates or times.

2. Our meals will be packaged in a take-out format for the time being. Shelter House staff will serve these meals to the general community who use our services in a separate area from the kitchen.

3. With the increased demand for our meal services, we also ask groups to prepare a quantity of food that will serve approximately 200 people.

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