COVID-19 - Update

Safety for our clients, our staff, our volunteers, and our community is our number one priority. We have updated our services in the following way:

  • Our meal service is take-out only until further notice.
  • We have temporarily suspended our volunteer program.

In order to support our community, we’re serving approximately 800 individuals a day through our feeding program, our emergency shelter, and our 24-hour walk-up window. We’re doing everything we can to ensure no one goes hungry and has a safe place to stay.

We have been adhering to recommendations provided by the Thunder Bay District Health Unit to ensure the safety of our clients, staff, volunteers, and community members. These recommendations have unfortunately come at a significant cost to us (cleaning supplies, PPE, take-out containers, food, etc.). We always like to embrace chaos, and we’re doing everything that we can to support our community at this time.

At this time, we are asking that monetary donations please be made online.


We are still operating 24/7, and we are so thankful for our wonderful staff as they are working harder than ever to support our most vulnerable population. Any new developments will be announced on our social media and updated on our website. 

If you have any questions at this time, please contact Cal at 623-8264 or by email at cal.rankin@shelterhouse.on.ca.

For community resources during this time, please visit the Roots To Harvest website. They have done a wonderful job at compiling what’s available for the community. Click here to go to their website. 



As of July 13th, 2021 we have resumed accepting in-person donations.

We only accept the following items:

  • Perishable/non-perishable food items (will not accept expired or opened food items)
  • Wild game (must be frozen)
  • New/washed gently used blankets, sheets, and towels
  • Unopened hygiene items
  • NEW socks and underwear
  • Disposable ADULT PPE

We do not accept clothing, expired food, or any other household items.

Special arrangements can be made if an item is not on our list, please email us at volunteer@shelterhouse.on.ca for more information!

Thank you for your patience as we’re doing everything we can to keep our staff and the individuals who are accessing our services safe!


We have temporarily suspended the volunteer program. We are waiting on further instruction from our local public health officials for our next steps.

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