Volunteering - COVID 19 UPDATE

We will be resuming our volunteer program on Tuesday, August 3rd, 2021 with the following measures:

1. Only 5 volunteers for each meal service (lunch and dinner) will be allowed in the kitchen at one time to minimize contact and keep traffic low within the building. We welcome any groups that still want to provide help, however, we ask that larger groups contact a member of our administrative team (volunteer@shelterhouse.on.ca or 474-4350) to see if there is the potential to split their members up into two separate dates or times.

2. Our meals will be packaged in a take-out format for the time being. Shelter House staff will serve these meals to the general community who use our services in a separate area from the kitchen.

3. With the increased demand for our meal services, we also ask groups to prepare a quantity of food that will serve approximately 200 people.

4. In order to volunteer you must ensure you have completed both the online volunteer application form/waiver and the COVID-19 Acknowledgement.


When volunteering, you must:

  • Be able to pass a screening to be allowed into the building.
  • Have completed the necessary forms.
  • Have booked a time to be here.
  • Sign-in with our staff.
  • Comply will all COVID-19 protocols within our facilities.


Please complete the form at the bottom of this page if you’re interested in volunteering with us once we re-open. If you have already completed our volunteer application/waiver and COVID-19 Acknowledgement and are looking to sign up for a meal service or two, please mail to volunteer@shelterhouse.on.ca to claim you spot(s)! If you would prefer contact us directly to schedule a time by phone, call at 474-4350 or at 623-8264. We can’t wait for you to join us again!


Interested in volunteering?

If at any point you said to yourself, “I CAN DO THAT!”, we would like to hear from you! Shelter House relies heavily on the kindness and generosity of community members, a little help goes a long way!

Please fill out the volunteer form below. For more information, please email volunteer@shelterhouse.on.ca

Volunteer Application Form

Contact Information

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Thunder Bay Emergency Shelter Inc. (“Shelter House”) and its directors, officers, employees, representatives, officials and agents (collectively referred to as the “Releasees”)

I wish to volunteer at Shelter House. As a volunteer I may work in the kitchen preparing and serving food. I may engage in clean-up in the kitchen or elsewhere. I may load and unload supplies. I may participate or volunteer in offsite fundraising events. Irrespective of which volunteer duties I am assigned, I will be in regular contact with the homeless population that Shelter House serves and other volunteers.

I understand that Shelter House services the homeless population of Thunder Bay. I am aware that the population that Shelter House serves live in extreme poverty. Those who live in extreme poverty often suffer from: mental and/or physical illness, lack of access to regular medical care and over-representation in the criminal justice system. The clientele of Shelter House can be unpredictable and volatile.

I am aware that volunteers at Shelter House are welcome irrespective of whether they have a criminal record. I am aware that I may be volunteering with individuals who have been convicted of crimes under the Criminal Code. I understand that my decision to volunteer at Shelter House has the potential to put me at risk of death, injury, illness (including but not limited to communicable diseases such as COVID-19), loss or damage to my person or property because of the nature of the work of Shelter House and the population it serves. I accept these risks and agree to release, save harmless and indemnify the Releasees from and against any and all claims, actions, costs, expenses, demands, complaints of any kind whatsoever in respect of liability for any death, illness (including but not limited to communicable diseases such as COVID-19), injury, loss or damages of any kind whatsoever that my person or property may suffer while acting as a volunteer for Shelter House or arising from my decision to act as a volunteer for Shelter House or arising from any negligence on the part of the Releasees.

I agree that this Release and Indemnity shall bind myself, my heirs, executors, administrators and assigns. I have read this Release and Indemnity and I understand it. I understand that this Release and Indemnity eliminates my right to take legal action against the Releasees for death, illness, injury, loss or damages of any kind whatsoever that I suffer or my property suffers arising from or relating in any way to my decision to volunteer or participate in activities with Shelter House.

Furthermore, I hereby grant Shelter House the irrevocable right to use in any way they see fit, for the purpose of publicizing and advertising without restriction, me and my child(ren)’s name, face and/or voice.

Upon hitting submit, you will be redirected to our COVID-19 Acknowledgement, you are required to read/watch the items on this page, and complete the acknowledgement form.